Marriott 萬豪重要更新:白金升套新規,轉分限制,賬戶更新等

1,白金升套新規

對於白金會員所能夠享受的房型升級政策,萬豪在8.18之後發布的條款是這樣寫的:

Complimentary Enhanced Room Upgrade for Platinum Elite Members. Based on room availability at check-in and limited to a Member’s personal guest room at no additional charge. Enhanced rooms may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites.

當時這一規則剛公佈時就引起不少會員的不滿,很多酒店也將此解讀為不必給白金會員升級套房(即便是酒店有空餘的標準套房);而今天萬豪更新了該條款如下:

Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors.

這就意味著白金會員原則上將升級至可包含套房在內的最佳客房。這一更新後的條款實際是就是保留了原SPG白金升套政策。注意:上面的升級政策不適用於麗思卡爾頓品牌。此外,還有部分品牌也不適用:

The Complimentary Enhanced Room Upgrade for Platinum Elite Members is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Aloft, Element and participating Vistana properties.

另外,大家也許注意到,該條款中並未說升級僅限“standard suites”,也許萬豪在此暗含了這一點。現在由於萬豪的系統還在調整中,部分萬豪官網頁面並未及時更新這一政策。當然,最終如何實施也取決於酒店是否嚴格遵守這一條款。而且條款中也有這一表述:

Enhanced Room Upgrades are subject to availability and are identified by each Participating Property.

 

2,賬戶轉分限制

在8.18之前,萬豪允許會員之間相互轉分。當時的政策是每年限額5萬積分,金卡及以上會員無需支付手續費。而現在萬豪修改了這一政策:

Members can transfer up to a maximum of 100,000 Points per calendar year between any two accounts in good standing that have each been open for at least sixty (60) days, whether sending or receiving Points.

年度限額提升至10萬積分,金卡及以上會員仍舊免費。大家都知道,此前萬豪還允許以給他人預訂獎勵住宿的方式轉分,從而可以“突破”年度限額,目前最新的條款上沒有寫這一點,尚不清楚是否仍舊可行。

 

3,賬戶信息更新

今天早上很多朋友都發現自己的萬豪賬戶房晚基本恢復正常了。但是賬戶活動那一欄仍舊沒有更新明細(自8.15以來的記錄沒有完整呈現),雖然賬戶的積分也變動了,但是無法確知是否正確累積。

 

4,萬豪白金挑戰

目前已經確認正式開放,但是部分客服由於培訓不到位,對此事可能還不太清楚。如果你在致電客服申請的時候發現對方不熟悉(比如說對方告訴你需要金卡才能申請白金挑戰),那麼你禮貌回復之後掛斷電話繼續打給下一位客服。在申請成功之後,務必索要郵件確認(email confirming your enrollment),搞清楚需要在什麼具體時間內完成16晚住宿。此外,注意三年內僅允許申請一次,自己規劃好申請時間。

 

5,万豪的权益保障计划

8.18之后万豪条款中曾将旧有的万豪权益保障计划大大缩水,今日更新的条款中又将其恢复了。注意:请大家不要滥用。

适用于全部万豪会员的权益保障条款如下:

Ultimate Reservation Guarantee: 如果酒店由于满房等原因无法给你的预订安排房间住宿,酒店将承担安排其它酒店住宿的费用,以及补偿如下内容:

$200 + 90K points ,适用品牌: EDITION, The Luxury Collection, W Hotels, JW Marriott, Marriott Hotels, Sheraton, Delta Hotels, Le Méridien, Westin, Autograph Collection, Renaissance Hotels, Tribute Portfolio, Gaylord Hotels

$100 (白金会员还可以获得90K points) ,适用品牌: Courtyard, Four Points, SpringHill Suites, Protea Hotels, Fairfield, AC Hotels, Aloft, Moxy, Residence Inn, TownePlace Suites, Element

$200 + 140K points (积分补偿仅限白金会员),适用品牌: Ritz-Carlton and St. Regis

适用于白金会员的权益保障条款如下:

Platinum Elite Welcome Gift.  If you are not offered a welcome gift, you are eligible for $0, $25, $50, or $100, depending upon the hotel brand. 如果酒店没有提供欢迎礼,可以获得补偿,具体金额取决于酒店品牌。

Breakfast or Lounge Access: If no breakfast or breakfast alternative is offered, you are eligible for $100 at JW Marriott, Marriott Hotels, Delta Hotels, Autograph Collection, and Renaissance Hotels 如果酒店没有提供应有的早餐或替代方案,可以在部分品牌获得100美元补偿。

Guaranteed Room Type: If the hotel is unable to fulfill this Guaranteed Room Type benefit, you are eligible for $25, $50, or $100 depending upon the brand. 如果酒店没能保证你预订时候的房型,可以获得一定的补偿,具体金额取决于酒店品牌。

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